FAQ
FAQ’s
Stock and Availability
All products offered at our store are in stock and available for immediate delivery, unless otherwise stated. We try to get orders out the same day of ordering, off course this does not apply when we offer products on pre-order, but this will be explicitly communicated with an ETA of the respective item.
Ordering
Purchasing with us is easy, fast and secure via our secured payment providers. Just make sure you pick the item you wish in your correct size in the right qty and get through checkout in one overview page. You can either make purchases using a customer account or as a guest in this latter case you will not sign up as a customer.
Customer Account
You can sign up as a customer, in this case we have all your data available so you do not need to re-enter you shipping details when coming back to us.
Guest
When you choose te make a purchase as a guest you just fill in your shipping and payment details and these will not be saved into an account. In case you need help you can reach us via mail info@kimibywestcoastchoppers.com or phone +31 (0)76 - 20 50 919(CET 9-17).
Shipping
We ship our orders worldwide via United Parcel Service (UPS), at checkout you can choose your way for delivery. Within the EU the orders are shipped and based on UPS Standard service. This service goes via road and will reach all EU destinations within 1-4 working days. All countries outside the EU are shipped and based on UPS Express Saver. This service reaches the whole world within 2-4 working days). The costs of shipping will appear at checkout after you have put in your full address details and shipping country. Please be aware that deliveries outside the USA or EU may result in additional customs duties, taxes and/or fees. We have no control over these and are not responsible for these. When these costs apply they will be regulated by UPS and the respective country.
Payments
We offer a variety of payment options, including all major methods. These options may vary per country, at checkout a full list for your specific country will be provided.
Help
We can imagine that there might be circumstances where our help is needed. We are there for you to assist. You can reach us via mail info@kimibywestcoastchoppers.com or phone +31 (0)76 - 20 50 919(CET 9-17). When e-mailing most of the time you will receive a response within 24 hours after sending.